Shipping policy
Order processing
Orders are processed on business days (Monday–Friday, excluding NZ public holidays). You will receive a confirmation email when your order is placed and a dispatch notification when it ships.
Tracking code is only available once dispatched.
A signature is required on delivery for all orders.
New Zealand
Free shipping over $300. Otherwise, a flat rate of $8 NZD applies. Orders are shipped via NZ Post tracked courier. Estimated delivery is 2–7 business days after dispatch. Tracking is provided once the order is dispatched.
Australia
All Australian orders ship for a flat rate of $12 NZD. Australian orders are shown and charged in AUD at checkout. Tracking is provided once the order is dispatched.
Delivery times are estimated. Duties & taxes not included.
Lost & Stolen Items
All of our parcels require a signature upon receiving, therefore we are not responsible for lost, stolen, or missing parcels once marked successfully as delivered. To avoid such issues, we strongly recommend to ship to a secure residential or business address only.
Made-to-Order Lead Time
Please allow 3–5 weeks to receive your made-to-order items. This timeframe includes production and delivery. If your order includes both in-stock and made-to-order items, it will be shipped once all items are available in a single shipment. Shipping fees apply if you would like split shipping.
Customs & Taxes
International orders may incur extra duties or taxes - customer’s responsibility.
Return & Redeliver
Reliever: For any returned items, after it has been received, Re‑delivery fees may apply if order falls under the free shipping threshold.
Redirection: if in case you have put in the incorrect address, we can assist with redirection, you may also redirect it yourself on NZ Post’s website.